Frequently Asked Questions for Owners

Here we address the most common questions!



1. How do you advertise your vacancies? 

We start the marketing process at the time we receive the notice to vacate from your resident. We will first put an eye catching sign on your property to start garnering interest (Approximately 1 out of 4 prospects come to us from signage at the property). EverStar Realty also proactively markets vacancies via several methods that have proven effective - including (but not limited to) organic posts on our company Facebook, Instagram and Twitter accounts, paid ads on said socials and paid advertising through Zillow Rentals. Because of our reputation in the Greater Tri-Cities, WA area, we also routinely get calls to our office for current vacancies as well as a consistent stream of direct traffic to our daily-updated webpage showcasing all openings as linked here: Current Vacancies


2. How do you screen applicants? 

We require a detailed written application and 2 forms of identifications from each adult. We also verify employment, income levels and past rental history. No applicant is approved until said Tenant has been fully qualified in accordance with our rental criteria. We also strive to make our requirements clear, such as with our dedicated page listing the standard rental requirements.


3. Who pays for repairs to vacancies? 

After the move-out inspection, we will determine who is responsible to pay the expenses to bring the property back to the condition it was in prior to the resident moving in. We are allowed by law to charge the resident’s deposit for rent, damages above normal wear and tear, and cleaning. We want you to know that we consider this an important time in the management cycle, and we will protect your interests.


4. When will I get my report and check? 

Owners are mailed a comprehensive report, on or about the 25th of the month.


5. Who handles problems late at night?  

Our 24 Hour Hotline will take the resident's call and page the supervisor on call. We will then talk with the resident to determine how to proceed. Many times we can solve a problem over the phone or by simply calling one of our vendors that we have access to 24 hours a day. You can see our Tenant page advertising this Emergency line here.


6. How do you handle Security Deposits?  

When your tenant vacates, we will provide all required accounting of the tenant’s security deposit within the time legally allotted. If there are damages they will be deducted from the security deposit.


7. Are your prices competitive?  

Our management fees are very competitive and reflect our expertise and commitment to excellent service. The company with the lowest fees is not always the better choice. Poor management can have a very high cost.


8. Why should I choose EverStar Realty?

Since we apply an owner/operator approach to management, we perform better than a traditional “property management” company. Our perspective on operations is different and you will see that in everything we do here at EverStar Realty. We also hold an AMO Accredation, which you can learn about towards the bottom of our Getting Started page. Finally, consider checking out our Testimonials to learn what some of our Owners have had to say about us.

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